Before the word WOW found its way onto some of our packaging, a few of the parents with young kids on the Nellie’s team saw a need for a natural stain remover. Oxygen Brightener was working wonders on all types of stains (in and out of the washer)... but it wasn’t portable. Bleach pens were quite popular... but not a natural solution.
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Life Hacks, Tips, Tricks... Just For You.
WOW Mop Tips, Tricks & Troubleshooting
Who would’ve thought that you would ever look forward to mopping your floors? Nellie’s WOW Mop makes cleaning your floors – dare we say it – enjoyable. Truth is, you might never want to stop!
Now that you have reviewed the user manual and put your mop components together, here are some recommendations to keep your mop in tip top working order!
Keep your sprayer clear of clogs:
To avoid clogging, do not use any cleaning solutions that contain oil, wax, or vinegar, as it may corrode the inside of your sprayer. You can use any floor cleaner you like, but of course we recommend Nellie’s Floor Care. Nellie’s Floor Care is planet-friendly, concentrated, and contains no harsh chemicals, phosphates, or strong perfumes!
- Dilute Nellie’s Floor Care with water. We recommend a 1:3 ratio of solution to water - a little goes a long way!
- If your sprayer becomes clogged, empty the reservoir, and run hot (not boiling) tap water through the sprayer. Keep pressing the spray button until successful.
- If your sprayer nozzle is clogged, take a push pin or needle, and gently poke the center of the spray nozzle to dislodge any clumps.
- Be sure to empty the reservoir when not being used regularly.
- Live in an area with hard water? Use distilled water as mineral build up can cause the sprayer to clog.
Maximizing Battery Life:
- Be sure to charge your WOW mop fully prior to first use! The mop is fully charged when all lights are illuminated (1-3 hours).
- Note: 1 light = 30% charged, 2 lights = 65% charged.
- Release the handle from the upright position and press the power button to get started.
- Once fully charged, remove plug from mop and wall and store adaptor in a safe place.
- If your mop is not charging all the way, make sure that you are using the original WOW Mop Adapter. Using a different adapter can shorten your mop’s battery life. Nellie recommends labelling your WOW Mop adapter so it doesn't get lost or misplaced!
- If using the correct adapter but the mop is still not charging to 100%, this can be an indicator that the adapter is defective.
Please contact Nellie’s Customer Service for assistance.
- If your mop is not oscillating when pressing the on/off button, try changing the battery in the handle of the mop.
We stand by our products, which is why the WOW Mop comes with a 2 year replacement warranty when purchased through an authorized retailer!
An update on our pricing
Dear Nellie’s Family,
As you know, at Nellie’s, we strive to develop the very best planet-friendly, simple, and honest products for your home.
In the 18 years that Nellie’s has been bringing products from ‘our home’ to yours, we have never had to manage so many unprecedented challenges as we have in the last two years.
When the pandemic started in 2020, we responded to the global uncertainty of our collective health and wellbeing with a pledge to not take advantage of our loyal customers. In fact, we lowered prices on our essential items and reduced shipping costs.
Unfortunately, in the last two years, we’ve had to navigate multiple increases in all areas of the Nellie’s infrastructure, including logistics, packaging, and raw materials. Inflation is real. We thought if we closed our eyes, it would go away. Sadly, that strategy has not worked.
Due to these factors, we have had to slightly adjust and increase our prices to continue to bring you exceptional products and to sustain our hardworking team.
On March 2nd, we will be adjusting the retail price on our products. Apologies won’t help, but we truly appreciate your continued support and understanding. As a small gesture of appreciation, if you would like to stock up at our existing prices over the next week, you can shop here.
If you have any questions or concerns regarding this price increase, please feel free to reach out at email@example.com.
Thank you for your business and continued support. We look forward to showing you what we have in store for 2022 and beyond!
James Roberts (Nellie’s Son)
Glass Bottle Update!
As you know, we launched our glass bottle line this year! As a company, our two most important core values are to provide our customers with sustainable, planet-friendly products, as well as honesty and transparency - founding principles that the real Nellie believed in.
This is why we want to update you on what's going on and where we are.
This year has been a big learning curve for us as a company. When we launched our glass line, we set our sights on completely eliminating our plastic bottles from our liquid cleaners and replacing them with glass. We quickly learned that it’s not as easy as we anticipated.
In short, we found that our liquids would sometimes freeze and expand during shipping in the colder months, causing the glass to break. One option is to change our formulas, which we don’t want to do. Our mantra has always been “take the bad stuff out, not put it in”. It’s why our Laundry Soda is made of only 4 ingredients!
For now, our glass bottles are out of stock until we see warmer weather. In the meantime, you can still shop our liquid cleaners in plastic.
We are actively looking at packaging alternatives that are plastic free. As always, we’ll keep you updated with our journey. Thank you for your patience and support!
xx The Nellie’s Team
Spring Cleaning Tips with Nellie's
Alternate Uses for your Favorite Nellie’s Products
Since we’re all spending so much time at home these days, there’s no better time than now to start those big projects - and we have a few Spring Cleaning tips to help. While you might have started a few tasks already, it seems like there’s always more to do. If your “I’ll get to it one day” list hasn’t been ticked off in a while, it’s time to channel your inner Marie Kondo and tackle the items that you’ve put on the backburner.
Did you know that most Nellie’s products have many alternate uses? That’s right – Laundry Soda can be used for things other than laundry! We’ve put together a list on how to use your favorite Nellie’s products when tackling those big Spring Cleaning jobs, while encouraging you to use the products you already have at home.
Here are our top Spring Cleaning tips:
Reusable Water Bottles & Travel Mugs & Decanters:
For those impossible-to-reach-the-bottom items: your trusty Nellie’s Water Bottle, your Thermos, or that beautiful wine decanter with a red ring on the bottom from that time you left a tiny bit of Cab Sav in – no matter how long you soak them in hot water, they just won’t clean out. We have a solution!
To remove those tough stains that you can’t reach, add half a scoop of Oxygen Brightener and top with hot water. Let it sit for 1-3 hours, depending on the stain, then rinse thoroughly. The sodium percarbonate from the Oxygen Brightener will oxidize the stain and give you a cleaner mug. Be sure to place the item you’re cleaning in your skin as the powder/water combination might suds up and overflow!
*If you don’t have Oxygen Brightener, you can sub it for Laundry Soda or Dish Powder, however Oxygen Brightener will work best.
Another Spring Clean must-do. It seems like everyone has been spending their time during social distancing by baking sourdough or becoming master chefs. Safe to say, our ovens are busier than ever. Unless you do this regularly (kudos to you), chances are your oven has been in need of a deep clean for a while now.
For a non-toxic cleaning hack, make a paste with 1 scoop of Oxygen Brightener and hot water, and apply with a sponge or cloth. Let it sit for a few hours and rinse off with a sponge or cloth wrung from clean water. The sodium percarbonate will oxidize the stain and lift off soil, while sodium carbonate will neutralize any fatty acid residue.
Tile is generally easyto clean, but cleaning grout? No thank you! Because of its porous composition and light colouring, grout is prone to staining. Depending on which rooms in your house have tiles, discolouration can be caused by dirt, grime, spills, mold or mildew.
To clean your grout, make a paste with 1 scoop of Oxygen Brightener and hot water and scrub (with a little bit of elbow grease). We recommend avoiding using an abrasive sponge/scrubber that may scratch the grout. Use a clean, soft cloth and clean water to wipe. Rinse well.
Cleaning the things that clean you is a no-brainer. Think about how old your shower head is. Did it come with your house? Has it ever been replaced? While you generally don’t touch the shower head while showering, it can still get clogged with build-up from years of water running through it, get mildewed, and even develop some nasty bacteria. And if you live somewhere with hard water, chances are your shower head needs some descaling.
Combine 1 scoop Dish Powder + 2 oz of Shower & Bath Cleaner and hot water in a plastic bag. Tie the bag around the shower head and let sit for a few hours. The citric acid in Shower & Bath Cleaner will help unclog your shower head, clean off any mildew, and remove hard water deposits and rust scale.
* If you don’t have both Dish Powder and Shower & Bath Cleaner, you can swap one for 1 oz of distilled vinegar.
Porcelain (sink, toilet, or bathtub):
While porcelain is a highly durable surface, it’s susceptible to chips, cracking, and a dulling of the finish. If you use the wrong products, you will do more harm than good, potentially damaging the surface, so it’s important to know what not to use. Abrasive cleaners such as scouring powders, white vinegar (or other cleaners with a high acidic content), and steel wool should all be avoided.
Nellie's Shower & Bath Cleaner was designed for this surface. Apply the solution to a damp sponge or directly on the surface. Allow the solution to sit, then rub or scour. Avoid using an abrasive sponge that may scratch the surface. Use soft cloth to wipe. Rinse well.
* If you don’t have Shower & Bath Cleaner, you can use Oxygen Brightener. Combine 1 scoop and hot water to make a paste, let sit for 20 mins, and scrub gently. Sodium percarbonate will oxidize the stain and sodium carbonate will neutralize grease or oil.
As warm weather is popping up, it’s a great time to get your patio summer-ready! If your cushions have been sitting in storage collecting dust, or even worse, sitting outside during the entire winter, they’re probably in need of a good refresher.
To revive your cushions, add 1/2 scoop of Oxygen Brightener and warm water into a spray bottle and shake gently to mix the solution. Spray stained areas and scrub gently with a soft brush. For more serious stains, use a WOW Stick.
This is probably something you do regularly, but we have a trick to make it easier than ever. Even if your entire house is shiny and clean, if you forget about cleaning your baseboards, it’s quite the eyesore. Did you know you can clean them without even bending over?
Position your WOW Mop’s Scrub & Polish pads so they stick out about 3-4 inches on the same side. Angle them up at a 90-degree angle, turn your mop on, spray, and go! Make sure that the part of your pads covering your baseboards get a bit of Floor Care (or the solution of your choice) on them. Ta da!
Most importantly, keep in mind that not everyone needs to be super ridiculously productive while we’re dealing with an unprecedented health crisis. For some, crossing off a to-do list helps, but if you don’t get anything done, that’s fine too! Just remember the number one tip that we can offer: practice self-care and be kind to yourself. Now go ahead, pour yourself that glass of wine!