RETURNS & REFUNDS

Easy returns, zero hassle—because we’re all about clean transactions too.

WARRANTY PAGE

MOPS & NINETY-NINE

Visit our FAQ page to troubleshoot your Mop or Ninety-Nine issue prior to inquiring about a return or replacement. If troubleshooting fails to fix the issue, please contact Nellie’s Customer Service. Proof of purchase from Nellie’s or an authorized retailer is required. For more information on products with a warranty, please visit our Warranty Page.

EVERYTHING ELSE

We stand behind our products, which is why we offer a 30 day money-back guarantee on all products purchased through our website with a valid order # or proof of purchase.

Only regular priced items may be refunded. Customers are responsible for their own shipping costs when returning items. Shipping costs are non-refundable.

We will gladly replace items if they are damaged or defective.

We do not offer price adjustments or price matches.

CONTACT US

CONTACT US

For Nellie's return or exchange policies, warranties or to start a return or exchange, please contact us.

CONTACT US