WARRANTY INFORMATION

+ Mop Replacement Program

Mop Replacement Program
WOW Mop & WOW TOO
Warranty and Replacement Information
 
Two Year Warranty
Nellie's WOW Mop and WOW TOO both come with a two-year replacement warranty when purchased through an authorized dealer. If your mop is less than two years old and needs to be replaced, we'll do it free of charge (shipping included). Please note that proof of purchase is required.
If a replacement is issued, the warranty coverage ends six (6) months following the receipt date of the replacement mop, OR the remainder of the existing warranty, whichever is later.
Nellie's WOW MOP & WOW TOO Warranty is valid when the cleaners used carry a pH level between 6-8. You want to ensure you are using a Floor Cleaner that is pH neutral. For best performance, use Nellie's Floor Care.
WOW Mop Outside of Warranty?
Outside of the two-year warranty period? For a $65 fee, we can replace your WOW Mop with a refurbished unit (shipping included).
Your WOW Mop must have been purchased through an authorized dealer and proof of purchase is required.
Please note: This applies to WOW Mop's only (not WOW TOO's at this time). Refurbished WOW Mops have a 90 day warranty.
 
Please email info@nelliesclean.com for troubleshooting tips and to inquire about the warranty & replacement programs.