Heading out of town and can’t live without your Nellie’s faves? Here’s how you can use some of our popular travel-size products on the go!

And like most Nellie’s products, our minis have MULTIPLE uses!

Sorry folks – Nellie’s Wrinkle-B-Gone doesn’t work on the face (we’ve tried…), but it does work wonders on wrinkled clothes! Our plant-based formula removes static and wrinkles and freshens fabrics with Nellie’s signature lemongrass fragrance.

Before the word WOW found its way onto some of our packaging, a few of the parents with young kids on the Nellie’s team saw a need for a natural stain remover. Oxygen Brightener was working wonders on all types of stains (in and out of the washer)... but it wasn’t portable. Bleach pens were quite popular... but not a natural solution.

WOW Mop Tips, Tricks & Troubleshooting

 
Who would’ve thought that you would ever look forward to mopping your floors? Nellie’s WOW Mop makes cleaning your floors – dare we say it – enjoyable. Truth is, you might never want to stop!
Now that you have reviewed the user manual and put your mop components together, here are some recommendations to keep your mop in tip top working order!
 

Keep your sprayer clear of clogs:

To avoid clogging, do not use any cleaning solutions that contain oil, wax, or vinegar, as it may corrode the inside of your sprayer. You can use any floor cleaner you like, but of course we recommend Nellie’s Floor Care. Nellie’s Floor Care is planet-friendly, concentrated, and contains no harsh chemicals, phosphates, or strong perfumes!

• Dilute Nellie’s Floor Care with water. We recommend a 1:3 ratio of solution to water - a little goes a long way!
• If your sprayer becomes clogged, empty the reservoir, and run hot (not boiling) tap water through the sprayer. Keep pressing the spray button until successful.
• If your sprayer nozzle is clogged, take a push pin or needle, and gently poke the center of the spray nozzle to dislodge any clumps.
• Be sure to empty the reservoir when not being used regularly.
• Live in an area with hard water? Use distilled water as mineral build up can cause the sprayer to clog.

 

 

Maximizing Battery Life:

• Be sure to charge your WOW mop fully prior to first use! The mop is fully charged when all lights are illuminated (1-3 hours).
  • Note: 1 light = 30% charged, 2 lights = 65% charged.
  • Release the handle from the upright position and press the power button to get started.
• Once fully charged, remove plug from mop and wall and store adaptor in a safe place.
• If your mop is not charging all the way, make sure that you are using the original WOW Mop Adapter. Using a different adapter can shorten your mop’s battery life. Nellie recommends labelling your WOW Mop adapter so it doesn't get lost or misplaced!
• If using the correct adapter but the mop is still not charging to 100%, this can be an indicator that the adapter is defective.
  Please contact Nellie’s Customer Service for assistance.
• If your mop is not oscillating when pressing the on/off button, try changing the battery in the handle of the mop.

 
We stand by our products, which is why the WOW Mop comes with a 2 year replacement warranty when purchased through an authorized retailer!

An update on our pricing

 
Dear Nellie’s Family,
As you know, at Nellie’s, we strive to develop the very best planet-friendly, simple, and honest products for your home.
In the 18 years that Nellie’s has been bringing products from ‘our home’ to yours, we have never had to manage so many unprecedented challenges as we have in the last two years.
When the pandemic started in 2020, we responded to the global uncertainty of our collective health and wellbeing with a pledge to not take advantage of our loyal customers. In fact, we lowered prices on our essential items and reduced shipping costs.
Unfortunately, in the last two years, we’ve had to navigate multiple increases in all areas of the Nellie’s infrastructure, including logistics, packaging, and raw materials. Inflation is real. We thought if we closed our eyes, it would go away. Sadly, that strategy has not worked.
Due to these factors, we have had to slightly adjust and increase our prices to continue to bring you exceptional products and to sustain our hardworking team.
On March 2nd, we will be adjusting the retail price on our products. Apologies won’t help, but we truly appreciate your continued support and understanding. As a small gesture of appreciation, if you would like to stock up at our existing prices over the next week, you can shop here.
If you have any questions or concerns regarding this price increase, please feel free to reach out at info@nelliesclean.com.
Thank you for your business and continued support. We look forward to showing you what we have in store for 2022 and beyond!
 
Warmly,
James Roberts (Nellie’s Son)